Frequently Asked Questions
Questions? We have answers.
Your General Questions
Who is DealHouse?
DealHouse is a different, faster, and smarter way to approach selling your house. As a direct home buyer, we can offer you more control and flexibility as well as a better overall value when you’re in the market to sell your most valuable investment—your home! Whether you want to sell your house in a couple of months or now, DealHouse is your buyer.
Why would I want to use DealHouse?
DealHouse’s is dedicated to taking out the confusion and anxiety often associated with selling your home through the usual real estate sales process. Instead, as a direct home buyer, we can help you:
- Receive a timely and fair market value offer for your house
- Offer you the best deal your home so you can consider it sold right away
- Sell your home fast especially if your situation warrants like moving for a job, property you’ve inherited, divorce situation, repairs needed, etc.
- Get fair and transparent guidance from us, A to Z, from our first discussion to your purchase payout check
What areas does DealHouse cover?
We are interested in purchasing houses in the New York state area, specifically:
- Long Island
- Suffolk County
- Nassau County
We staff and serve these areas where can offer top-notch expertise in all aspects of direct home buying to you, the home-seller. This means we look at quality properties, make you the best offer possible, and provide unmatched customer service.
What kinds of houses is DealHouse looking for?
We are interested in buying all kinds of houses regardless of condition or situation. Contact us if your property falls under the below conditions:
- Homes need to be located in a region DealHouse covers (see above).
- You must prove your undeniable ownership of the home.
- Home must be $600,000 or less in valuation.
- Residential properties such as single family homes, townhouses, and condominiums (multifamily and commercial properties are purchased on a case by case basis).
- Any outstanding leasing agreements must be terminated at closing unless otherwise specified.
How fast can I expect to close my home sale with DealHouse?
We can act and close as soon as a week or as long as 6 months. We leave it entirely up to what is the most convenient for you. Tell us how quickly you want to sell your home!
When am I expected to move out once we've closed?
We expect you to move out prior to closing. Please consult with the property purchasing professional assigned to you to see if you if you need time to move after the closing. DealHouse reserves the right to keep a deposit we will immediately release once you have fully vacated the property.
Will I need a listing agent when I work with DealHouse? What if I already have one?
DealHouse DOES NOT require or suggest that you list your house with a Realtor! If you already have a real estate listing agent – Do not worry! We will work with your agent as required by your pre-existing contract and make an offer for your home through them. Please note, however, that a commission on the sale will be charged and paid to your Realtor. This will be deducted from the Net earnings after closing. You will need to consult prior real estate agreement to verify the actual amounts. We request you inform DealHouse of this status when you initially contact us either by the form at the bottom of the FAQs. Please also provide us with your listing agent’s full information so we can contact them directly on your behalf.
What happens to my house once I leave?
Once you leave, we will begin getting it ready with any fixes and overhauls needed to get it into public-viewing state. We will then list it for sale.
How do you protect my privacy?
DealHouse uses pre-approved, proprietary software like DocuSign for our document signing requirements. Meanwhile, we use a certified title company and lawyers to handle paperwork and payments. This ensures we keep all your information, financial activities, and payments safe and secure. Maintaining your privacy throughout your dealings with us is our guarantee!
Questions About Our Pricing Process
What is DealHouse’s process to figure out how much my house will be priced?
With many years of home buying experience and hundreds of homes purchased by our team, you can count on DealHouse’s property purchasing professionals to deliver the best price possible. This means we will consider all relevant factors to determine your home’s actual value in the present home market. These factors might include comparable sales in your area that recently happened, the overall market condition in your area, etc. Furthermore, you simply have to ask for us to look at particulars about your home we need to take note of. We can also provide you with a quick overview of how our valuation stands up versus traditional home-selling routes. We can provide preliminary information about your property as fast as 24 hours!
What standard fees should I expect to pay if I sell my house directly to DealHouse?
If you sold your home through a real estate agent you can expect to pay 4-6% commissions, however DealHouse does not charge any fees or commissions because we are the actual buyer. You save money and cut out the middleman.
Questions About Requesting and Accepting Our Offer
How do you send me my offer?
DealHouse will send you a purchase offer within 24 hours (1 business day) following your request. For your convenience, we will send it by email. The email will contain a link you can click to view our very competitive offer online. Should you have any further questions and concerns, you will also find our Customer Service contact information enclosed in this email.
Does my offer have an expiration?
Yes, we custom tailor every offer and each offer has an expiration after it’s been sent. You can verify the date/time on the offer page. You will also have an option to renew your offer after it expires. Simply click the “Renew Offer” link in the original offer email we send. DealHouse will email you another offer ASAP!
If I agree to my offer, what do I expect next?
Once you agree to your offer, expect an email sent on our behalf from DocuSign. This email includes a very important attachment: the Sales Agreement. To make things easier, we have also included easy-to-follow instructions for what you will need to do next.
Can I choose my own closing date?
When you view your offer, you can choose your closing date within 5–90 days. This date will then be indicated in the final purchase contract you will receive via email the same day. If something changes and you need to make a slight change to your close date, let us know and we’ll do our best to make the adjustment.
If I accept your offer online, will the transaction be final? Will I need to do anything more?
Yes, after you settle all the requirements, you will still need to sign the Sales Agreement that was emailed.
Once I sign the purchase contract, what happens next?
After you have signed the Sales Agreement and provided your attorney information, DealHouse will immediately contact both attorneys involved and/or title company as well as deposit the “earnest money” (money to confirm our contract) as soon as the following business day in most cases.
How fast will my house go into escrow?
After both you and DealHouse (us) sign the purchase agreement contract, expect your house to go into escrow immediately.
Questions About Our Inspection Process
Do you have to inspect my home?
Most of the time we do not need to come and inspect your home unless we feel there is significant repair work that can not be evaluated online or through photos that you send us. If we do decide to inspect the home it will only take 10-15 minutes and is painless.
Questions About Closing and Moving
When will my closing documents need to be signed?
You will be contacted by your attorney a couple of days before the closing date we agreed on. They will schedule with you when the closing documents need to be signed. You can also expect your payout check at the closing.
When can I expect my mortgage payoff?
Expect the title company or attorney to reach out to you immediately after escrow is opened. They will be responsible for helping you concerning your house’s mortgage payoff or any liens and judgements.
What am I required to leave behind on the property upon moving?
You are required to leave everything built-in behind, including built-in appliances:
- Microwaves (built-in)
- Refrigerators (built-in)
Other built-in fixtures that must be left behind include:
- Ceiling fans
- BBQs (built-in)
- Firepits (built-in)
- Garage door openers and remotes
- Indoor light fixtures
- Outdoor landscape lighting
- Pool equipment
- Pool fencing
- Water heater
- Window treatments
What can I take/can't take from the property once I move?
As a rule, you can only take things that aren’t built-in (see above for things that are considered “built-in”). Some things are often overlooked when homes transition from home seller to home buyer. As a result, we strongly advise you, the home seller, to let us, the home buyer, know if you plan on taking something “built-in” with you like wall, bath, and kitchen fixtures, among many others.